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Home > Plan Your Trip > Conditions of Carriage

Conditions of Carriage for Passengers and Baggage


ARTICLE 1 DEFINITIONS

1.1 "Baggage" means such articles, effects and other personal property of Passenger as are necessary or appropriate for wear; use, comfort or convenience in connection with the trip and such other items as can be conveniently carried with the passenger on such trip and are accepted by the Carrier for carriage. Unless otherwise specified it includes both checked and unchecked Baggage of the Passenger.

1.2 "Baggage Identification Tag" means a document issued by the Carrier solely for identification of checked baggage.

1.3 "Booking" - means a booking made in TruJet’s database subject to the receipt of full payment by TruJet.

1.4 “Block Time” means general usage which is measured from the time Carrier first moves for the purpose of taking off until it finally stops at the end of the flight.

1.5” Carrier" includes the Turbo/Carrier issuing the Ticket and all air carriers that carry or undertake to carry the passenger and/or his Baggage hereunder.

1.6 "Carrier’s Regulations" means rules, other than these Conditions of Carriage as may be laid down by the Carrier and for the time being in force, governing carriage of passengers and/or Baggage and may include the Conditions of Carriage as incorporated in the Ticket and any applicable Tariffs in force.

1.7 "Checked Baggage" means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.

1.8 "Passenger" - means any person, except members of the crew, carried or to be carried by TruJet in an aircraft pursuant to a Confirmed Booking;

1.9 "Passenger Coupon" or "Passenger Receipt" means that portion of the Ticket when issued by or on behalf of Carrier, which is so marked and which ultimately is to be retained by the passenger. .

1.10 "Confirmed Booking" means the confirmation of a Booking generated to the Passenger upon receipt of full payment from the Passenger in respect of his/her Booking, and the issuance of a valid confirmation number or PNR by TruJet or a Travel Partner, as the case may be;

1.11 "Conditions of Carriage" means this contract of carriage as available on TruJet’s website and/or delivered with the Confirmed Booking or Itinerary/Receipt, which incorporate, by reference, these Conditions of Carriage and notices. These Conditions of Carriage are subject to changes as may be introduced by TruJet from time to time.

1.12 "Damage" means death, injury, delay, loss or other damage arising during the course of carriage by air performed by the Carrier or during the course of any of the operations of embarking or disembarking.

1.14 "Itinerary/Receipt" - means a document issued by TruJet that contains a Passenger’s name, flight information, booking reference number, Conditions of Carriage and/or link and notices;

1.15 “Travel Partner" - means a travel agency that makes Bookings for air travel.

1.16 "Ticket/e-Ticket" means the document entitled "Passenger Ticket and Baggage Check" issued by or on behalf of carrier and includes the Conditions of Contract and notices and the flight and passenger coupons contained therein.



ARTICLE 2 TICKET BOOKINGS

2.1 Name and address of Carrier

Carrier’s name may be abbreviated on the Ticket. Carrier’s address shall be deemed to be the airport of departure.

2.2 Name Change

Name changes are strictly prohibited. The Passenger should ensure that the name given at the time of booking matches the name as mentioned on the travelling Passenger's valid photo ID.

2.3 Non Transferable

A Ticket is not transferable. If someone other than the person entitled to be carried on a Ticket travels pursuant to that Ticket or is given a refund in connection therewith, Carrier shall not be liable to the person so entitled.

2.4 Evidence of contract

The Ticket constitutes prima facie evidence of the Contract of Carriage between the Carrier and the Passenger named 

on the Ticket. A person shall not be entitled to be carried on the flight unless that person presents a valid and duly issued Ticket, in accordance with the Carrier’s regulations and along with necessary identification. .

2.5 Loss of Ticket

In case of loss or mutilation of a Ticket, or part thereof, or non-presentation of a Ticket, the issuing Carrier may, at the passenger’s request, replace such Ticket or part thereof by issuing a new Ticket on receipt of satisfactory proof and upon compliance with the necessary requirements of the Carrier including payment of a service charge. .

2.6 Stopovers as per Itinerary

Stopovers may be permitted at agreed stopping places as mentioned in the Ticket/e-Ticket subject to government requirements and Carrier’s Regulations. .



ARTICLE 3 FARES, CHARGES, CANCELLATIONS AND REFUNDS

3.1 Fares and Charges

3.1.1 General

Fares apply only for carriage from the airport, at the point of origin, to the airport at the point of destination.

3.1.2 Routing

Unless otherwise provided in Carrier’s Regulations, fares apply only to routings mentioned in the Ticket/e-Ticket.

3.1.3 Applicable Fares

Applicable fares are those published by or on behalf of Carrier or, if not so published, constructed in accordance with Carrier’s Regulations. Subject to government requirement and Carrier’s Regulations, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage. When the amount that has been collected is not the applicable fare, the difference shall be paid by the Passenger, in accordance with Carrier’s Regulations. In case of any dispute with respect to the amount payable, the decision of TruJet shall be final.

3.1.4 Currency

Fares and charges are payable in Indian Rupees only.

3.1.5 Itinerary Printout fee

An itinerary printout fee of Rs 50 will be applicable for issuing a duplicate copy of itinerary at the airport counter.

3.1.6 Electronic Voucher (EV)

3.1.6.1 For all the bookings made using cash, credit cards, debit cards, or net banking on www.trujet.com, reservations centre, airports, city office, mobile phone, the balance amount will be kept in an Electronic Voucher and may be utilized for any booking up to 6 months(180 days) from the date of cancellation unless the passenger opts for a refund of the balance amount. EV can be utilized by making a booking onwww.trujet.com . At the end of 6 months(180 days), any unutilized amount in EV will be forfeited.

3.1.6.2 For bookings made through travel agencies, the Passenger should contact their travel agent for refund.

3.1.7 Taxes

Any Government taxes, charges or fee imposed on air travel by the Government, relevant authority or the airport operator in respect of use of any services or facilities will be in addition to the mentioned fares. Administration fees and charges shall be borne by the Passenger unless otherwise specifically stated. Such Government taxes, charges and insurance surcharges imposed on air travel may change from time to time and can be imposed even after booking has been confirmed. The Passenger shall nevertheless bear such Government taxes, charges or fees as and when they fall due prior to departure, and any additional or new tax, charge or fee levied or implemented will be deemed payable before the issuing of boarding pass and in the event of non-payment of such charges, boarding pass will not be issued and ticket amount will be forfeited.

3.1.8 Non Refundable fees

All fees such as convenience fee, unaccompanied minor, meals, seat selection, web-check-in, insurance etc. are completely non-refundable in addition to the cancellation charges.

3.1.9 Bookings through Travel Agents

For Bookings made directly with travel agents, there may be a commission component as a part of the fare.

3.1.10 Fee for Children travelling under 12 years

Children under the age of 12 years require adult accompaniment at all times. Children aged between 5-12 years travelling alone as unaccompanied children will be charged an additional fee.

3.1.11 Fee for infants

Infants under the age of 2 years, and not occupying a seat, are subject to a fee of Rs1250. Maximum of one infant is allowed per adult.

3.1.12 Convenience Fee

A non-refundable convenience fee of Rs 100 per passenger per sector will be levied for all bookings made using credit cards, debit cards, or net banking on www.trujet.com, reservations centre, airports, city office, mobile phone, or travel agents.

3.2 Cancellations

3.2.1 Best Efforts

Carrier undertakes to use its best efforts to carry the Passenger and his or her Baggage with reasonable despatch and to adhere to published schedules in effect on the date of travel.

3.2.2 Cancelations/Changes in Scheduleby Carrier

3.2.2.1 Trujet reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond Trujet’s control result in flight delays or cancellations. In such circumstances, Trujet reserves the right to cancel or delay a flight without prior notice. Circumstances beyond Trujet’s control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. Trujet does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

3.2.2.2 In the special case in which a subsequent portion of an Trujet flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on Trujet; or re-booking onto an alternative Trujet flight at no additional cost subject to availability.

3.2.2.3 Any compensation arising out of cancellation or delay of flights will be processed as per relevant DGCA guidelines outlined in respective Civil Aviation Requirement. 

3.2.2.4 Passengers who have not provided valid contact information at the time of booking may not be entitled for any compensation.

3.2.2.5 In case of delay or cancellation of a flight operated as part of the Connected Segments/Route scheme, the following shall apply:

  • In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have right to choose a refund, or a credit for future travel on Trujet, or re-booking onto an alternative Trujet flight at no additional cost subject to availability.
  • In case of a delay or cancellation of the connecting flight at the point of transit, Trujet will, at its discretion and subject to availability of seats, first offer the passenger the option to travel on the next Trujet flight, or that of another airline.

3.2.2.6 The Carrier shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agent or representative or Carrier as to the dates or times of departure or arrival or as to the operation of any flight.

3.2.3 Ticket Cancellation/Modification Charges

Cancellation of Ticket within 2 hours of scheduled departure will result in the ticket being forfeited.

Time to Departure For tickets booked eff Oct 01 , 2016 For tickets booked before Feb 12, 2016
Cancelation Fee Modification fee Cancelation Fee Modification fee
2-24 hours 1,500 1,500 + DoF 1,500 1,500 + DoF
24-48 hours 1,500 1,500 + DoF 1,250 1,250 + DoF
48-72 hours 1,250 1,250 + DoF 1,000 1,000 + DoF
>72 hours 1000 1000 + DoF 750 750 + DoF

DoF stands for Difference of Fare (if any) between the original and the current available fare.

3.2.4 Failure to check in

Failure to check-in for the flight 45 minutes prior to the scheduled departure time will result in the fare being forfeited.

3.2.5 Denied Boarding:

3.2.5.1 TruJet does not overbook. However, due to unavoidable situations the Passenger may be denied boarding. In that event, the Passenger may be allowed to board the next flight on which space is available.

3.2.5.2 TruJet reserves the right to deny boarding to any Passenger that is under the influence of alcohol or drugs, for health, safety or security reasons, in the absence of adequate travel documents or any other reason that TruJet may deep fit and proper. In this event, TruJet shall not be liable for the loss caused to the Passenger.

3.3 Refunds

3.3.1 General

On failure by Carrier to provide carriage in accordance with the Conditions of Carriage, refund shall be made by Carrier in accordance with the Carrier’s Regulations.

3.3.2 Person to whom Refund will be made

3.3.2.1 Except as herein after provided in this Article, Carrier shall be entitled to make refund either to the person named in the Ticket, or to the person who has paid for the Ticket upon presentation of satisfactory proof. If payment for the Ticket is made through a travel agent, refund shall normally be made through such travel agent.

3.3.2.2 If a Ticket has been paid for by a person other than the passenger named in the Ticket, and Carrier has indicated on the Ticket that there is a restriction on refund, Carrier shall make a refund only to the person paying for the Ticket or to that person’s order.

3.3.2.3 Except in the case of lost Tickets, refunds will only be made on surrender to Carrier of the Passenger Coupon or passenger receipt and surrender of all unused Flight Coupons.

3.3.2.4 A refund made to anyone presenting the Passenger Coupon or passenger receipt and all unused Flight Coupons and holding himself or herself out as a person to whom refund may be made shall be deemed a proper refund and shall discharge Carrier from liability and any further claim for refund.

3.3.3 Currency

Refunds will be made in Indian Rupees.



ARTICLE 4 CHECK-IN

4.1 All passengers, including children and infants, must present valid identification at the time of check-in. The Passenger shall ensure that he/she has the appropriate travel documents at all times.

4.1.1 Additionally, at the time of check-in , all passengers traveling on special discounts shall ensure that they are carrying the documents declared while availing special discounts.

4.2 Besides valid photo identification, the Passenger shall carry the following additional requirements for bookings made using credit cards. Any failure to do so, for any reason whatsoever, shall result in TruJet denying boarding privileges to the Passengers:

4.2.1 Indian Credit Cards: At the time of check-in, the Passenger shall present his/her credit card that was used to book the flight Ticket or a photocopy thereof, duly signed by the cardholder,.

4.2.2 Foreign Credit Cards: Trujet does not accept foreign credit cards at this point of time.4.3 Check-in starts 2 hours before scheduled departure, and closes 45 minutes prior to the scheduled departure time. The Passengers shall report at least 2 hours prior to scheduled departure time, at the TruJet Check-in counters. If the passenger fails to arrive in time at Carrier’s check-in location or boarding gate or appears improperly documented and not ready to travel, the Carrier may cancel the space reserved for the passenger and will not delay the flight. The Carrier is not liable to the passenger for loss or expense due to the passenger’s failure to comply with the provisions of this Article.

4.4 Passengers are advised to compulsorily retain the boarding pass until exiting the terminal for security reasons. Passengers on via and connecting flights should keep their boarding pass handy for physical check at transit points.

4.5 Web Check-in

4.5.1 Passenger check-in at TruJet’s website begins 24 hours prior to departure of the flight and closes 2 hours prior to the scheduled departure of the flight.

4.5.2 Passengers carrying any check-in Baggage after web check-in will have to report 2 hours prior to flight departure.

4.5.3 TruJet reserves the right to cancel any booking and remove any Passenger from web check-in if the booking is found to have been purchased using fraudulent means.

4.5.4 Web checked-in passengers can cancel their tickets up to 3 hours before the departure only by calling up the call centre at 040 4090 4090.

4.5.5.4 Web check-in is not available for the following:

4.5.5.4.1 Group Passenger bookings

4.5.5.4.2 Passenger travelling with infants

4.5.5.4.3 Passenger requiring special assistance

4.5.5.4.4 Unaccompanied minors

4.5.5.4.1 Passenger on any discounted fares.

All other standard operating procedures as relates to security and boarding will apply.



ARTICLE 5 SEATING

TruJet offers allotment of seats for travel at airport check-in counters. Due to Operational / Safety / Security reasons the seats so allotted can be re-assigned/ re-allotted at any time even after boarding the aircraft. Carrier does not guarantee to provide any particular seat in the aircraft and the passenger agrees to accept any seat that may be allotted on the flight in the class of service for which the Ticket has been issued.

ARTICLE 6 BOARDING
In order to maintain schedules, the boarding gate will be closed 20 minutes prior to the departure time. The Passenger must be present at the boarding gate not later than the time specified by TruJet at the time of check in or any subsequent announcements made at the airport. Any Passenger failing to report at the boarding within the aforesaid timelines shall be treated as a “Gate No Show” and the Ticket amount for such booking shall be forfeited by TruJet. The Passengers are, however, entitled to a refund of the Government and Airport Fees and/or Taxes (if applicable).



ARTICLE 7 BAGGAGE 7.1 General

7.1 Free Baggage Allowance (FBA). For tickets booked effective Feb 12, 2016 TruJet allows each Passenger to check-in up to 15 kg (for bookings made before Feb 12,2016: 20kg) of luggage which shall not exceed 158 cm in overall dimensions (L+W+H). Infants are not entitled to any free baggage allowance.

7.2 WEF Jul 01,2016 Excess baggage between 16 to 20 kg will be charged at a fee of Rs.100 per kg, and excess baggage above 20 kg will be subject to a fee of Rs. 250 per Kg to be paid at the check-in counter. TruJet may accept excess Baggage only if space permits. TruJet may refuse to carry any luggage that does not comply with its policies.

Pre-book excess baggage:

Ancillary Description Amount
Excess Baggage 05 Kg 500
Excess Baggage 10 Kg 1500
Excess Baggage 15 Kg 2250
Excess Baggage 20 Kg 3000

Pre-book excess baggage is non-transferable in case of partial PNR cancellation. If passenger is no-show or cancels his/her travel the pre-booked excess baggage will also be cancelled and full refund will be processed to the particular passenger only who had opted for pre-book excess baggage. Re-booking is allowed with already pre-booked excess baggage. Pre-book excess baggage can be booked online through www.trujet.com up to 12hours prior to the flight departure. Passenger with pre-booked excess baggage will not be able to opt for web check-in.

7.3 The Passenger may carry a maximum of one piece of cabin Baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 7 kg, not to exceed 50cm + 45cm + 20cm (Total 115 cm).

7.4 For passengers connecting from/to an international flight (of any other carrier) within 24 hours of their TruJet flight, on production of itinerary and/or boarding pass of their international flight, will be allowed economy Baggage allowance of their international flight or 30 Kg whichever is lower. Infants will not get any additional allowance.

7.5 TruJet assumes no liability for fragile or perishable articles. TruJet assumes no liability for wear and tear to Baggage (including scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturing defects).

7.6 It is recommended that all valuables (e.g. camera, jewellery, cash, electronics, perishables items, etc.) and medication be carried in cabin Baggage. TruJet assumes no responsibility for any pilferage/ damage to valuables and the Passenger shall be doing so at their sole risk and consequences.

7.7 Sports/Skiing equipment, Golf bags, Large Musical instruments, Bicycle, Surf Boards, LCD and LED TVs of size more than 39 inches and other such large and/or out of gauge items will be termed as Special Baggage. Special Baggage when registered as Checked Baggage will be subject to a handling fee of Rs 1000. This fee will be applied over and above any excess Baggage charges that might be applicable.

7.8 The following items are unacceptable as Baggage and shall not be carried by the Passenger:

7.8.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft such as those specified in the International Civil Aviation Organization (ICAO), Technical Instructions for the Safe Transport of Dangerous Goods by Air the International Air Transport Association (IATA) Dangerous Goods Regulations, Dangerous Goods as per local laws and applicable regulations and as per our own terms and conditions.

7.8.2 Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over;

7.8.3 Items which in the opinion of Carrier are unsuitable for carriage by reason of their weight; size or character, such as fragile or perishable items;

7.9 Weapons, weapon bags, arms, ammunitions, swords, knives etc are not allowed either onboard or as checked-in baggage on all Trujet Flights.

7.10 If any item referred to in Clause 8.8.3 are carried, whether or not they are prohibited from carriage as Baggage, the carriage thereof shall be subject to the charges, limitations of liability and other provisions of these Conditions applicable to the carriage of Baggage.

7.11 Liability for loss, delay or damage to Baggage is limited under Second Schedule, Chapter III of the Carriage by Air Act, 1972. TruJet liability for damage to Baggage will be reduced by any negligence on part of the passengers, which causes or contributes to the damage in accordance with applicable law.

7.12 TruJet will not be liable for damage to hand Baggage unless such damage is caused by TruJet's negligence.

7.13 TruJet is not liable for any loss or damage occasioned by delay in the carriage by air of Passenger or Baggage. Absence of a complaint about missing Baggage on the termination of the journey shall be prima facie evidence that the Baggage has been delivered correctly and in good condition.

7.14 TruJet’s liability for loss of registered Baggage is limited to Rs.450 per kg as per the Government of India Notification No.S.O.659 (E) dated 22nd August, 1989, applicable to carriage that is not international unless the passenger or consignor had has made, at the time when the package was handed over to TruJet, a special declaration of interest in delivery at destination and has paid a supplementary sum of the case so requires. In that case, the carrier will be liable to pay sum not exceeding the declared sum, unless he proves that the sum is greater than the passenger’s actual interest in delivery at destination.



8.1 Right to Refuse Carriage

8.1.1 Unless an advance arrangement for its carriage has been made with Carrier, Carrier may carry on a later flight, Baggage which is in excess of the applicable free allowance.

8.1.2 Carrier may refuse to accept Baggage as Checked Baggage unless it is properly packed in suitcases or other suitable containers to ensure safe carriage with ordinary care in handling.

8.2 Right of Search

For reasons of safety and security, the Carrier may request the Passenger to permit a search to be made of his or her person and his or her Baggage, and may search or have searched the passenger’s Baggage in his or her absence if the passenger is not available, for the purpose of determining whether he or she is in possession of or whether his or her Baggage contains any item prevented from carriage as per the conditions of carriage or by the carriers rules and regulations or applicable laws. If the passenger is unwilling to comply with such request, carrier may refuse to carry the passenger or Baggage.

8.3 Checked Baggage Upon delivery of Baggage to Carrier, the Carrier shall take custody thereof and issue a Baggage Identification Tag for each piece of checked Baggage. If Baggage has no name, initials or other personal identification, the passenger shall affix such identification to the Baggage prior to the Carrier’s acceptance. Checked Baggage will be carried on the same aircraft as the passenger unless the Carrier decides that this is impracticable, in which case the Carrier will carry checked Baggage on the next flight on which space is available.

8.4 Free Baggage Allowance Passenger may carry free of charge Baggage as specified and subject to the conditions and limitations in the Carrier’s Regulations. Excess Baggage A passenger shall pay charge for the carriage of Baggage in excess of the free Baggage allowance at the rate and in the manner provided in Carrier’s Regulations.

8.5 Excess Value Declaration and Charge

8.5.1 If, in accordance with Carrier’s Regulations the Carrier offers an excess valuation facility, a passenger may declare a value for Checked Baggage in excess of the applicable liability limits. If the passenger makes such a declaration the passenger shall pay any applicable charges.

8.5.2 Carrier may refuse to accept an excess value declaration on Checked Baggage when a portion of the carriage is to be provided by another Carrier which does not offer the facility.

8.6 Unchecked Baggage

8.6.1 Baggage which the passenger carries on to the aircraft must fit under the seat in front of the passenger or in an enclosed storage compartment in the cabin. Items determined by Carrier to be of excessive weight or size will not be permitted in the cabin.

8.6.2 Objects not suitable for transport in the cargo compartment (such as delicate musical instruments and the like) will only be accepted for transportation in the cabin compartment unless if due notice has been given in advance and permission granted by Carrier. The transport of such objects may be charged separately.

8.7 Collection and Delivery of Baggage

8.7.1 The passenger shall collect his or her Baggage as soon as it is available for collection at place of destination or stopover.

8.7.2 Only the bearer of the Baggage check and Baggage Identification Tag, delivered to the passenger at the time the Baggage was checked, is entitled to delivery of Baggage. Failure to exhibit the Baggage Identification Tag shall not prevent delivery provided the Baggage check is produced and the Baggage is identified by other means.

8.7.3 If a person claiming the Baggage is unable to produce the Baggage check and identify the Baggage by means of a Baggage Identification tag, Carrier will deliver the Baggage to such person only on condition that he or she establishes to Carrier’s satisfaction his or her right thereto, and if required by Carrier, such person shall furnish adequate security to indemnify carrier for any loss, damage or expense which may be incurred by Carrier as a result of such delivery.

8.7.4 Acceptance of Baggage by the bearer of the Baggage check without complaint at the time of delivery is prime facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.



ARTICLE 9 - RESERVATIONS

9.1 Reservation Requirements

9.1.1 Reservations are not confirmed until recorded as accepted by Carrier or its authorised Agent.

9.1.2 As provided in Carrier’s Regulations, certain fares may have conditions which limit or exclude the passenger’s right to change or cancel reservations.

9.2 Holding a seat

Customers calling at our Reservations centre can hold bookings for up to 24 hours. This facility is available only before 72 hours to the scheduled departure. Registered passengers at our website www.trujet.com can also avail of this facility.

9.3 Personal Data

The passenger recognises that personal data has been given to Carrier for the purposes of making a reservation for carriage and for obtaining ancillary services, and making available such data to government agencies who may share such personal data with other government agencies which is beyond the control of the Carriers. For these purposes the passenger authorises Carrier to retain such data and to transmit it to its own offices, other carriers or the providers.



ARTICLE 10 CONDUCT OF PASSENGER’S ABOARD AIRCRAFT

10.1 If the passenger conducts himself or herself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, the Carrier may take such measure as it deems necessary to prevent continuation of such conduct including restraint of the passenger.

10.2 The passenger shall not operate aboard the aircraft portable radios, electronic games or transmitting devices including radio controlled toys and walkie-talkies. The passenger shall not operate any other electronic devices on board without Carrier’s permission, except portable recorders, hearing aids and hear pacemakers may be used.

10.3 The Carrier may prohibit the taking of photograph where Government Regulations so require.



ARTICLE 11 - ARRANGEMENTS BY CARRIER FOR ADDITIONAL SERVICES

If in the course of concluding the contract of carriage by air, Carrier also agrees to make arrangements for the provision of additional service, Carrier shall have no liability to the passenger except for wilful negligence on its part in making such arrangements.



ARTICLE 12 SPECIAL ASSISTANCE

12.1 General

TruJet always tries to accommodate and assist all our Passengers with additional needs. Safety regulations stipulate that Passengers with additional needs may not be seated at emergency exit rows.

12.2 Wheelchair

12.2.1 Wheelchairs are not allowed on board TruJet flights.12.2.2 If the Passenger needs wheelchair assistance at the airport, the Passenger shall request us at least 24 hours in advance by calling our reservation centre and informing our staff. TruJet does not guarantee the availability of the same.

12.3 Companions providing assistance:

If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) e.g. eating, drinking, using the lavatory or administering/ withholding medications, we request you to travel with companion Ticketed by you, who can assist you.

12.4 Medical Clearance:

The Medical Clearance will be required if the Passenger:

12.4.1 Suffered from any disease, which is believed to be actively contagious and communicable.

12.4.2 Who, because of certain disease, or incapacitation may have or develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedures.

12.4.3 Would require medical attention and / or special equipment to maintain their health during the flight.

12.4.4 There exists a possibility of medical condition aggravated during or because of the flight.

12.5 Visually impaired Passengers:

At the time of booking or check-in, the visually impaired Passengers may request, a special service for assistance at the airport.

Incubators and Guide Dogs are not allowed on TruJet flights.

12.6 Unaccompanied Minors:

12.6.1 TruJet shall charge an additional fee of Rs 1500 for children aged between 5-12 years travelling alone as unaccompanied children. This fee will be in addition to any applicable prevailing Ticket price. TruJet shall not accept unaccompanied children between the age of 2 to 5 years.

12.6.2 It is mandatory to produce photo identification at the airport for all unaccompanied minors.

12.6.3 The Passenger shall complete and sign an Unaccompanied Minor Form at the departing airports and on arrival, they would require the designated recipient for identification and shall sign to take the minor’s custody.

12.6.4 The unaccompanied minor will be escorted by TruJet’s staff and seated in the aircraft.

12.7 Expecting Mothers: Expecting mothers may travel up to and including the 27 weeks of completed pregnancy, and will be accepted between the 28 to 32 weeks of completed pregnancy only if, they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly. The certificate should be issued (by the Passenger's attending gynecologist) at least 24 hours prior to departure. This certificate will have to be presented at check-in when requested. Expecting mothers completed 32 weeks and above of pregnancy are not allowed to fly on TruJet’s flights.

12.8 Travelling with an Infant:

Passengers travelling with an infant shall inform TruJet’s reservation staff and also indicate the same when purchasing the flight Ticket.



ARTICLE 13 LIMITED LIABILITY

13.1 If the weight of the Baggage is not recorded on the Baggage check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free Baggage allowance for the class of service concerned as provided in Carrier’s Regulations. If in the case of Checked Baggage a higher value is declared, the liability of Carrier shall be limited to such higher declared value;

13.2 Carrier’s liability shall not exceed the amount of proven damages. Carrier shall furthermore not be liable for indirect or consequential damage;

13.3 Carrier is not liable for injury to a passenger or for damage to a passenger’s Baggage caused by property contained in such passenger’s Baggage. Any passenger whose property cause injury to another person or damage to another person’s property or to the property of Carrier shall indemnify Carrier for all losses and expenses incurred by Carrier as a result thereof;

13.4 If a passenger’s age or mental or physical condition is such as to involve any hazard or risk to himself or herself, Carrier shall not be liable for any illness, injury or disability, including death, attributable to such condition or for the aggravation of such condition.

13.5 Any exclusion or limitation of liability of Carrier shall apply to and be for the benefit of agents, employees and representatives of Carrier and any person whose aircraft is used by Carrier and such person’s agents, employees and representatives. The aggregate amount recoverable from Carrier and from such agents, employees, representative and person shall not exceed the amount of Carrier’s limit of liability.



ARTICLE 14 APPLICABILITY

14.1 These conditions of Carriage apply to all domestic carriage by air of Passengers and Baggage, performed by Carrier for reward.

14.2 The Carriage of Passengers and Baggage is subject to The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international.

14.3 These Conditions also apply to gratuitous and reduced fare carriage except to the extent that Carrier has provided otherwise in its Regulations or in the relevant contracts, passes or Tickets.

14.4 In regard to domestic carriage by air, the rules and limitations relating to liability as specified by Notifications issued from time to time the Third Schedule of the Carriage by Air Act, 1972, shall apply.



ARTICLE 15 Charters

If Carriage is performed pursuant to a charter agreement, these conditions apply only to the extent they are incorporated by reference to the terms of the charter agreement and the charter Ticket.



ARTICLE 16 Overriding Law

16.1 If any provision of these Conditions of Carriage is contrary to the Convention or any applicable law, government regulations, orders or requirements that cannot be waived by the agreement of parties, such provision shall not apply.

16.2 Except provided herein, in the event of inconsistency between these Conditions of Carriage and TruJet’s regulations, these conditions shall prevail.



ARTICLE 17 Limitation

17.1 In case of damage, the person entitled must complain to TruJet forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt of baggage and in case of delay the complaint must be made at the latest within twenty one days from the date on which the baggage have been placed at his disposal, in accordance with Chapter III, Section 29of the Carriage by Air Act,

17.2 Every complaint must be made in writing and dispatched within the times aforesaid. If no complaint is made within the time period specified above, no action shall lie against the carrier. However, in case of fragile/perishable/valuable articles, TruJet assumes no responsibility and the Clauses 8.5 and 8.6 as stated herein shall be applicable.



ARTICLE 18 GOVERNING LAW

These Conditions of Carriage shall be subject to and construed in accordance with the laws of India and the courts in Hyderabad shall have the exclusive jurisdiction.



ARTICLE 19 MODIFICATIONS AND AMENDMENTS:

TruJet reserves the right to vary, amend or alter these conditions at any time without any prior notice or liability. No agent, employee or representative of the Carrier has authority to alter, modify or waive any provisions of these Conditions of Carriage. For full Terms and conditions, please refer to the Terms and Conditions link at our website www.trujet.com.



ARTICLE 20 MISCELLANEOUS PROVISIONS

20.1 Smoking and consumption of alcohol are strictly prohibited on TruJet flights. TruJet reserves its rights to refuse any Passenger from boarding if that Passenger is expected to be under the influence of alcohol or drugs, or where TruJet believes it is necessary for the safety and comfort of other Passengers or for the protection of property. No compensation shall be payable in such cases of refusal of carriage.

20.2 If at any stage it is found that the aircraft with the booked load or Passenger will be over loaded, TruJet will have the right to decide which Passenger or articles shall be off-loaded and such decision shall be binding.

20.3 In the event of death or any other bodily injury suffered by a Passenger during the course of carriage by air, TruJet’s liability will be governed by the relevant provisions of the Carriage by Air Act, 1972 and any modifications etc. as notified by the Ministry of Civil Aviation, Government of India, and as amended from time to time. -The liability of the Turbo in case of death or bodily injury of a Passenger shall not exceed Rs.20, 00,000/- as per the Government of India Notification No. S.O. 142 (E). Dated January 17, 2014.

20.4 If TruJet proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased / injured Passengers, TruJet may be exonerated wholly or partly from its liability.

20.5 TruJet is not responsible for any illness, injury or disability, including death, attributable to the Passenger’s physical condition or for the aggravation of such condition.

20.6 The contract of carriage, including these Terms & Conditions and exclusions or limits of liability, applies to TruJet’s travel partners, employees and representatives to the same extent as they apply to TruJet. The total amount recoverable from TruJet and from such travel partners, employees, representatives and persons shall not exceed the amount of TruJet’s own liability.

20.7 TruJet operates on a point-to-point basis and will not be responsible for any consequences of delays including onward journey on any connecting mode of conveyance.

ARTICLE 21 OTHER PRODUCTS AND SERVICES

21.1 Car-Rental Service

The car-rental service is completely provided by rentalcars.com. All the customer services related queries are to be directed to rentalcars.com customer care only. Trujet will not be liable for any services related deficiencies or any complaints related to the car-rental provided by rentalcars.com are hereby disclaimed by Trujet. Rentalcars.com is providing 24/7 contact centre. More details are as follows: Contact number from India: 000 800 100 7021.

Customer service contact form: http://www.rentalcars.com/CustomerService.do

Frequently asked questions: http://www.rentalcars.com/en/help/